Return & Refund Policy

Return & Refund Policy

Your Satisfaction is Our Priority at See's Candies

If you’re not happy with a purchase from See's Candies, we offer a straightforward Satisfaction Guarantee. You can receive a refund or a replacement free of charge within 60 days of your purchase. Please note some important details about this policy below.

Eligibility and Limitations

  • Our products, including Halloween and Fall Treats, are made without preservatives and have a limited shelf life.
  • We cannot guarantee freshness for items shipped internationally, sent to PO boxes, APO/FPO addresses, or certain pickup locations.
  • Products purchased from unauthorized sellers or third-party marketplaces do not qualify for our guarantee.
  • After 60 days from your purchase date, we cannot process refunds or replacements.

How to Initiate a Return

  1. Contact us first via the contact method provided on our website before returning any items.
  2. When contacting us, provide your name, contact details, purchase date, place of purchase, reason for return, and proof of purchase.
  3. Wait for return authorization and instructions before sending anything back.
  4. You are responsible for the cost of return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you if your refund request is approved. Approved refunds will be issued to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or credit card company. If you do not see your refund after about a week, please check with your bank first. For unresolved issues, contact us at ralphbrooks107210@outlook.com.

Replacements

If you prefer a replacement instead of a refund, please specify this when you first contact us. We will send out a replacement product once your original request has been processed.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, notify us immediately. While photos of the damage help expedite processing, they are not required. We will quickly resolve the issue by sending a replacement or issuing a refund.

Sale Items and Final Sale

  • Final sale items cannot be returned or refunded.
  • For other sale items, returns and refunds follow the standard policy.

No Direct Exchanges

See's Candies does not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

Additional Information

  • We may request additional information to verify return claims.
  • Requests may be denied if fraud is suspected or if the policy is abused.

Questions?

If you’re unsure if your situation qualifies for a return or refund, please contact us through the method listed on our website. We’re here to help and will provide clear answers about your eligibility.